ENGLISH

Privacy Policy

Privacy Policy

We at Flame Games Europe,(hereinafter, “Flame Games” or “we”), are committed to provide our players with transparency especially with regards to their personal data. The present document (our “Privacy Policy”) aims at providing you with simple and accurate information on the personal data we collect, how we collect it and for what purposes. Your rights with regards to the collected personal data are also stated in our Privacy Policy. If you have any question or comment, you can contact us directly at the following email address: support@dragonaonline.com



What do you mean by “personal data”?

In application of article 2 of Directive 95/46/EC, personal data means any information related to you that would allow to directly or indirectly identify you.



What personal data does Flame Games Europe collect and process when I browse on the dragonaglobal.com website?



Google Analytics

Purpose: Google Analytics allow us to measure the audience on our website. The data is collected by Google and Flame Games Europe.

Consent: When you access our website, a banner is displayed informing you which cookies will be installed if you continue to browse on our website. By either continuing to browse or clicking “Got it!” on the banner, you give us your consent to the installation of Google Analytics cookies on your browser. Accessing the Privacy Policy from the banner will not trigger the use of Google Analytics cookies

"Cookies" are text files that get saved on your computer and enable the analysis of your use of the website. The information about your browsing behavior collected by the cookie usually gets sent to the Google servers in the US and saved there.

Data collected and processed: Google Analytics cookies collect data on history of web pages you visited, your IP address as well as browser and operating system information.

Expiration: depending on the Google Analytics cookie, the expiration time varies between the end of the browser session and 2 years from set/update.



Facebook Pixel

Purpose: Facebook Pixel is a tracking code provided by Facebook that allows us to track which advert brought you to our website, which pages you visited on it, and if you acquired any service from us, such as a pre-order package. It allows us to check the efficiency of our advertisement campaigns and of our website.

Consent: When you access our website, a banner is displayed informing you which cookies will be installed if you continue to browse on our website. By either continuing to browse or clicking “Got it!” on the banner, you give us your consent to use Facebook Pixel tracking code. Accessing the Privacy Policy from the banner will not trigger the use of Facebook Pixel tracking code.

Data collected and processed: Facebook Pixel collects data on history of web pages you visited, the actions you performed on them, your IP address as well as browser and operating system information. Since Facebook Pixel is a Facebook product, it also uses the information of your Facebook account in order to target audience for advertisement.

Expiration: Facebook Pixel is not a cookie but a tracking JavaScript code in the html code of our website. When it is active (once you continue browsing on our website), it communicates with Facebook servers.



Session ID cookies

Purpose: every time you log in on our website or on the forum with the user account you registered on our website, we use session ID cookies that allow us to keep your account session open while your browse on it. This way, you do not have to log in again every time you open a new page.

Consent: please note that session ID cookies are required for the proper operation of our website. Such cookies do not require your consent.

Data collected and processed:

  • IP address;

  • Browser information;

  • Date and time.

Duration:

  • If you did not check the “stay logged in” box when you logged in on our website, the cookies will expire when you close your Internet browser;

  • If you checked the “stay logged in” box when you logged on our website, the cookies will expire after 24 months.

You can find how to do remove cookies from your computer in our knowledge base article: Removing Cookies



What Personal data does Flame Games Europe collect and process when I create an account?

When you decide to create an account on our website dragonaglobal.com, you are required to provide the following information:

  • A valid email address;

  • A nickname of your choice;

  • Your IP address.

This information is used to identify your account. It allows us to let you use the shop on our website, access Dragona Online, request customer support and assist you if you lose your password. We may also use your IP address in order to generate anonymous statistics about our player base.



What personal data does Flame Games Europe collect and process when I play Dragona Online?

In order to connect to the game, you will be prompted to enter the username you registered on our website and your password.

When you connect to Dragona Online for the first time, you will be prompted to choose a Secondary Password on your account as well as a character name for each specific character. Since such information will be displayed in-game and on our forums if you use them, we advise you to avoid using any name that could directly or indirectly identify you.

During your gameplay, we will collect your session information, including your IP address, your MAC address, your hardware information, the time your session begun, how long it lasted, how and when it ended.

This information is used in order to:

  • provide you customer support when you request it;

  • verify that you do not violate the terms of service;

  • generate anonymous statistics about our player base;

  • improve the game experience.

Your anonymous hardware information (to the extent that you cannot be directly or indirectly identified based on such information) is not personal data and, as such, may be transferred to the developer of Dragona Online, in order to improve the game or fix bugs.

All personal data collected while you play Dragona Online will be kept a duration of 24 months.

We also keep a copy of all in-game chat logs for a duration of 24 months.



Who do you share my personal data with? Where are you storing my data?

By default, all the personal data we collected from you can only be accessed by duly authorized employees of Flame Games Europe for the purposes mentioned in our privacy policy.

We may share your personal data with:

  • Legal agencies, law enforcement authorities or anyone with the proper legal authorization when we are required by law and/or have received a request to provide the data;

  • Any relevant emergency service or law enforcement authority if we believe your health or safety is threatened;

All personal data is stored on our servers located in the European Union.



What happens if you decide to update the Privacy Policy?

We may be required to change our Privacy Policy from time to time in order to keep you informed about any new personal data collection and processing. In such event, we will notify our registered users either with an official announcement on our forums, either with an email sent to their registered email address which will provide a link to the updated Privacy Policy. Announced changes will only come into effect after a reasonable period of time. You can reject the updated Privacy Policy by stopping to use our website, the shop and Dragona Online.



Effective Date: 30thof November 2016